International Driving Authority is committed to processing all orders within 1 business day upon receipt of a complete application, along with all supporting files and full payment. Digital version will be available same time online on our website in your profile section and in our mobile applications:
All orders will be completed according to the information submitted within the documents and application, and will be shipped by the postal service specified during a checkout process. However International Driving Authority reserves the right to send your order via the best mail service for your geographic location. The number of days for shipping is relevant to your geographical location and the shipping method chosen. We use following delivery options:
DHL — trackable, up to 8 business days;
FedEx — trackable, up to 8 business days;
UPS — trackable, up to 10 business days;
EMS — trackable, up to 20 business days;
Paid airmail — trackable, up to 50 business days;
Free airmail — non-trackable, up to 50 business days;
USPS — 1st Class mail, non-trackable, up to 15 business days.
The status of your order can be checked in real time on our website in your profile section. A tracking number will be provided for all trackable shipping methods. A link will be provided via email to check the status of all deliveries online. Free USPS and non-trackable airmail shipments are not trackable.
Electronic International Driving License
In case of an eIDL, the deliverable is:
1) an email with attached PDF booklet with the translation of your national driving license into 70 languages, and images of a plastic ID;
2) an access to your eIDL through our IDA Keeper mobile application for
iOS
and
Android.
We commit to process your order within 24 hours after your application is complete, sufficient (has correct and enough data and images to be approved) and paid.
Express processing
In the case of the express order processing option, we commit to send you a digital IDL via email within 20 minutes of receiving your information and payment. Your application must be complete and sufficient — has correct and enough data and images to be approved. Without this option, the regular processing time is up to 24 hours for Electronic International Driving License, and up to 1 business day for United Nations Standard International Driving Permit.
Cancelation and Returns
UN Standard International Driving Permit
You may cancel your order until it is not shipped for a full refund.
You may return the documents issued by International Driving Authority within 7 days of delivery for a full refund. You will need to provide us with your order number, full name, address, and date of purchase. All credits will be issued to the bank card or PayPal account that appears on an original order. All original items along with the original packaging should be returned in their received condition. Proof of return delivery from your local postal office or carrier is required along with a receipt of delivery with a date stamp. Shipping costs are not refundable. We will pay the return shipping cost if it is our error, and your document will be replaced and shipped again free of charge. If an error on your document is a result of information submitted by an applicant, a reprinting and shipping fee will apply. Please contact us immediately if you receive a damaged, defective, or incorrect item.
We do not accept returns of certain items:
Items with missing information, scratched or altered security holograms;
Items returned more than 7 days after delivery;
Items not in their original condition, damaged, or missing elements;
Items issued by other authorities.
Electronic International Driving License
Cancelation and refund are possible only until your order is not processed. Once an order is processed, and an email with eIDL is submitted to you, our service is completed, and the respective PDF file shall be considered exploited and shall become non-redeemable.
Express processing
Express processing service fee is non-refundable if the order processing time is less than 20 minutes (from the moment of receiving your information and payment until an order is issued).
Thank you for visiting our Website, please contact us for further assistance.
