Accessibility Statement

Last updated: August 30, 2026

International Driving Authority wants idaoffice.org to be usable by as many people as possible, regardless of ability or the technology they use. This statement explains what we are aiming for, what we already know is not right, and how to reach a person if the website gets in your way.

1. Our commitment

We work towards the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We treat accessibility as continuous work rather than a finished state, and we would rather publish an honest account of where we fall short than a claim of conformance we cannot support.

We have not commissioned an independent accessibility audit, and we do not claim conformance with WCAG 2.1 AA. What follows is our own review.

2. Known limitations

The following issues were identified in our review of 30 August 2026 and are not yet fixed:

Unlabelled form fields. Several fields in the application form, and the fields in the quick-quote form on the home page, do not have programmatic labels. Screen-reader users may not hear what a field is for.
Missing image descriptions. Some images do not carry a text alternative.
No skip link. There is no "skip to main content" link, so keyboard and screen-reader users must move through the navigation on every page.
Third-party components. Payment pages, the live-chat widget, embedded videos, and the anti-spam challenge are supplied by outside providers. We do not control their markup and some are not fully accessible.
Document upload. The photo and licence upload step relies on a visual preview to confirm image quality, which is difficult to complete without sight.
PDF documents. The digital booklet we deliver is a generated PDF and is not tagged for screen readers.
Not yet assessed. We have not systematically tested colour contrast, keyboard-only completion of the full order flow, or behaviour at 200% zoom. We are not claiming these work; we are saying we have not verified them.

Where a component is outside our control, we raise the issue with the supplier and look for an accessible alternative.

3. What we have confirmed

These we have checked and they hold:

Pages use one main heading and a logical heading order, so navigating by structure works.
Pages declare their language, so screen readers pronounce content correctly — including our translated pages.
The site is responsive and usable at small screen sizes.

4. If something gets in your way

If you hit a barrier on this website, or you need information from it in another format — large print, plain text, or read to you over the phone — contact us and we will help. You do not need to explain why, and it will not affect how your order is handled.

Email: [email protected]
Phone: +44 74 888 47917

Please tell us the page address, what you were trying to do, and the browser or assistive technology you were using — it helps us reproduce the problem. We aim to acknowledge accessibility reports within 2 business days and to tell you within 10 business days either how we have fixed the problem or when we expect to.

5. What we are working on

Adding programmatic labels to every form field.
Adding text alternatives to the remaining images.
Adding a "skip to main content" link.
Assessing colour contrast, keyboard-only ordering, and 200% zoom, and publishing the results here.
Providing a non-visual route through the document-upload step.
Improving the accessibility of the generated PDF booklet.
Pressing our third-party suppliers on the components we do not control.

6. Review

We review this statement at least once a year and after any significant change to the site. The date at the top is the date of the most recent review. Your feedback is the fastest way for us to find problems, and we are grateful for it.